Refunds
All sales are final
All PPV sales are final once your access code is issued, except in the cases below.
Technical problem on our side
If a technical failure on our side stops you from watching, contact our support on WhatsApp during the match and we will help you. If our stream fails for a large part of the match and no replay is available, contact us within 7 days for a refund or a free Match Pass.
Match cancelled
If a match is cancelled, you choose: a full refund, or use the same access code for another upcoming match. WhatsApp our admin with your code and your choice, and we will sort it out.
Match postponed
Your access code works on the new date automatically. If you can't watch the new date, you choose: a full refund, or use the same code for another upcoming match. WhatsApp our admin within 7 days of the announcement.
Not refundable
Problems caused by your own internet connection or device, buying the wrong match, or a code that has already been used to watch. Weekly, Monthly and Season Passes aren't refundable once used, except where required by law.
How to request a refund
WhatsApp our admin at +60 12-369 6943 with your access code and the reason. Approved refunds go back to your original payment method, usually within 7–14 working days.
Contact
Contact us
Sports Hub Network Centre (SSM 202403193968)
11-01 Jalan Setia Tropika 1/18, Taman Setia Tropika, 81100 Johor Bahru, Johor, Malaysia
Email: sportshubnetworktv@gmail.com
WhatsApp: +60 12-369 6943